Marketing Cloud FTP – connection guide:
When I had to get my export out for the first time I did struggle for 3 hours to figure out hot to get into the Marketing Cloud FTP folder where it was stored.
If you are a hopelessly struggling like I was here is your rescue boat (there are certainly other ways, I’m sharing the one I consider the easiest):
- First, you will need to download an FTP managing software.
My first reflex was trying to connect directly in a browser. Apparently, Chrome does not support this. Then I tried the Online options (I really didn’t want to download this software haha, vive le cloud) – net2ftp and onlineftp – no luck there either. In all of the cases above, I was getting the same “Cannot connect to server” error.
Thus, the software step. I tried a couple of different ftp clients and decided on CyberDuck – that you can download here.
- Get your connection credentials: Go to Administration – Account – FTP Accounts
Enters the details as follows on the screenshot.
Feel free to ask any questions below!