Trailhead Superbadge Error: Challenge not yet complete… There was an unexpected error while verifying this challenge – how to solve?

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ERROR DESCRIPTION

If you landed on this page you have most probably come across the error message below:

“Challenge not yet complete… here’s what’s wrong:
There was an unexpected error while verifying this challenge. Usually, this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. If you’re using a new DE and seeing this error, please post to the developer forums and reference error id: QVWBQHAG” (the ID is different in each occurrence)

CONTEXT

I came across this error when doing Business Administration Specialist when I was doing the Dashboards Challenge.
In my particular case, the error appeared after I have cloned the dashboard. Another person had the error appear when renamed the initially created Dashboard.
I really wanted to avoid the “start-over” solution. So I tried the home-made debugging, and I managed to successfully pass the challenge without starting over.

SOLUTION

Bad news, you most probably won’t get any help from the support. I saw dozens of the posts in the success community and personally opened a support case but none of those got a response from the support. Which in a way understandable given the number of users encountering the error. What is less understandable is that the bug isn’t getting fixed. I sincerely hope that this can help the issue.
Good news, it’s debuggable! As they say “if the mountain doesn’t come to the man…” The below steps is based on my specific example and I can’t guarantee it will work in your specific case. But several comments from other users prove that the solution works, as they have managed to successfully pass by this error following the steps below.
  1. Delete the existing dashboards/reports
  2. Delete it from the bin as well
  3. Wait for 5-10 minutes
  4. Try to Check Challenge again
  5. The original error should disappear and be replaced by a challenge related message like ‘Couldn’t find a Dashboard named Team Scorecard’ (ref.Business Administration Specialist  “3. Create reports and dashboards”)
  6. Now try to create the deleted dashboard/report from scratch. Make sure you don’t make any mistake in the name, as for some people error appears when they rename a Dashboard
If you this didn’t get you anywhere, drop me a note in the comments below, I will try to help you out.

TIPS

In the spirit of learning from experience, I listed below the tips for the future that should help you avoid the error:

  • Before starting over it worth trying to debug. The main goal is to “undo” your actions one by one and find the point 0, when you don’t have the error message anymore. This way you can identify exactly what caused the bug. In my example, it was the action of Cloning the Dashboard that for some reason resulted in the error. Sure it’s a very artisanal approach, but it’s the only one you can do without having the access to the back-office that support guys have.
  • To reduce chances of getting this error, whenever possible DO NOT CLONE Dashboards or Reports. Always create from the scratch. I know it’s annoying but it’s a sure path (ref. Business Administration Specialist)
  • This rule of cloning won’t necessarily result in the above error in other Superbadges. Ex. Reports and Dashboards challenge didn’t result in the error when cloning Dashboards.
  • Make sure you always Copy-Paste names from the Challenge description rather than typing it in. For some people, the error appeared when they renamed a Dashboard. And as a rule of thumb this will save you tons of time looking for the reasons challenes fail when those are in fact due to typos.
  • If you tried the steps above and the error is still there, feel free to drop me a note in comments below, I’ll try to help you out.

13 Replies to “Trailhead Superbadge Error: Challenge not yet complete… There was an unexpected error while verifying this challenge – how to solve?”

  1. Hi,

    I am still not able to pass, I have tried 3 times now, even built the report in classic and in lightning to see if that was it and nothing. Can you please help?

    I still get the error: “Challenge Not yet complete… here’s what’s wrong:
    There was an unexpected error while verifying this challenge. Usually this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. If you’re using a new DE and seeing this error, please post to the developer forums and reference error id: MXPUIMFP”

    1. Ekaterina Geta says: Reply

      Hello Andy,

      Sorry to hear that. Unfortunately, this is one of the possible debugs but not a sure one.

      The one more thing you might try is to you double check the report and dashboard name, also make sure to wait in between steps as specified.
      Did you manage to get to the state described is step 5?

  2. Dear Ekaterina,
    I am working on Security Specialist Superbadge: Challege 5.
    *************************************************************************
    Set report, dashboard, and public list view security settings
    Ensure that employees can see only the appropriate data and set up any other security requirements for reporting.
    *************************************************************************
    I have set report, dashboard and public list view security settings.
    I have completed several other Superbadges.
    For this Superbadge, I have created a dev org as instructed.
    Up to this point, Clicking on “Check Challenge” and the resulting message will help guide me through the steps necessary to complete the challenge.
    As soon as I reached Challenge 5, I clicked “Check Challenge”
    and get the following error message:
    *************************************************************************
    Challenge Not yet complete… here’s what’s wrong:
    There was an unexpected error while verifying this challenge. Usually this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. If you’re using a new DE and seeing this error, please post to the developer forums and reference error id: GTBRYSRX
    *************************************************************************
    I have not yet created any reports or dashboards.
    Before I create a new dev org and start over, do you have any insights or trouble shooting ideas?
    Thanks in advance

    1. Ekaterina Geta says: Reply

      Hello David,

      Sorry for the delay in the answer, hope it’s still relevant.

      Did you complete the steps on the challenge 5?

      What I have “concluded” while my debug is that the challenge validation is a script that goes sideways if there is smth in the org that can conflict with the “checking parameters”. Typically if there is an element that is expected and if finds 2 of them in the org. That’s why the debug is removing those “bad seeds”.

      In short, try to remove anything you from after the “good” message. Make sure to clean it from the bin as well.
      As it’s a “blind” debug the only “log” you can count on is the absence of “bad” error message. So try removing things one by one and check the challenge in between for the “log” haha

      If nothing works the new org is the only solution I’m afraid.

      Hope it’s helpful 😉
      Good luck and keep me posted 😉

  3. hi! I encountered the same problem when i’m at Step 7 for Lightning Experience Reports & Dashboards Specialist Superbadge. I have followed your solutions but it’s still not working… Is it the only solution to create a new org to start everything again? Thanks in advance for answering my question! (:

    1. Ekaterina Geta says: Reply

      Hello Alex,

      Unfortunately, it is as far as I can help. The error is a generic one for any Validation scrip failure. I can be that you had a different issue that’s why my “home-made-debug” didn’t work out.

      The only thing that still might help is waiting for a little after cleaning the trash bin if the records are still in the system they might still be causing errors.

      Otherwise, the only 2 options would be Trailhead support case or starting over, I’m afraid 🙁

      Hope it’ll work out for you!

      Ekaterina

  4. “System.QueryException: List has no rows for assignment to SObject error”
    This is a constant error that I am getting while doing the Security Speciality Superbadge, step 2: Apex Test Execution.
    Please assist.

    1. Ekaterina Geta says: Reply

      Hello Sayan,

      From your error message, it looks like a different issue. I think it would be best to start over or open a Trailhead support case.

      Best,
      Ekaterina

  5. Dear Ekaterina,
    I am working on Security Specialist Superbadge Challenge..can u Pls help in providing the detailed steps for resolving all the challenges.

    I have difficulty in understanding the requirements and worried to miss anything in the steps.

    I am not able to start with step # 1 only.

    Your explanations are detailed and clear to understand.

    Pls help.

    Thanks in advance
    Shivani.

    1. Ekaterina Geta says: Reply

      Hello Shivani,

      I haven’t started this module yet.

      If you find it difficult, then you probably need to do some more modules recommended in the same topic. The general idea of superbadges is to validate your capacity in a certain area, if you follow step by step without understanding it will not be helpful or productive.

      You can find a lot of help on the success.salesoforce.com forums.

      Good luck with the badge 🙂

  6. Dear Geta,

    Can you please help me out in the below issue?

    Challenge Not yet complete… here’s what’s wrong:
    There was an unexpected error while verifying this challenge. Usually this is due to some pre-existing configuration or code in the challenge Org. We recommend using a new Developer Edition (DE) to check this challenge. If you’re using a new DE and seeing this error, please post to the developer forums and reference error id: VGKGVGXK

    Note : I have started this badge in a fresh org.

    1. Ekaterina Geta says: Reply

      Hello Zakeer,

      If the debug steps I described do not help, the only 2 solutions are:
      1. write to Trailhead Support
      2. start from the scratch (this does not, however, guarantee that error will not happen the second time).

      As I said my “solution” is based on trial and error reverse engineering debug and it’s surely just one example on how to figure out what causes the error and then try to eliminate it. But I don’t have any access to the backend to be able to give you any sure information.
      I hope you’ll figure it out 😉

  7. Facing the issue for this Superbadge
    Lightning Experience Rollout Specialist in Task 5
    Lightning Experience for Sales Cloud

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